COVID INTERNAL STANDARDS 19
CHOOSE BELAVISTA DA LUZ
Belavista da Luz is a family-friendly 4-star hotel, located just 5 minutes from the beautiful Praia da Luz.
The interior space of the hotel is quite ample, which gives the existing 45 rooms and suites great wings for circulation. All of our accommodations have a private balcony, equipped with a table and chairs.
The outdoor space, in addition to an exotic garden, is also composed of two swimming pools and a bright tennis court.
It also has free outdoor parking for customers.
RECEPTION AND SERVICE
Belavista da Luz's reception is open 24 hours a day, to meet all the needs of our guests.
At the service counter there is an acrylic to separate the receptionist from the guests, in order to create a physical distance barrier, also outlined by a signaling tape on the floor.
If you have any requests, just dial the 9 button on your room phone. Our receptionists will be ready to help, with safety measures always a priority.
At Check Out, the customer only has to put his key in an existing box on the counter.
For the safety of all guests and staff, it is mandatory to wear a mask in the common areas.
We have disposable masks available for sale at the reception desk, as well as disinfectant and a Kit consisting of: a disposable mask, gloves and a disinfectant wipe.
The restaurant service is open from 7:30 am to 11:00 pm.
The breakfast buffet was replaced by a Continental Menu served between 7:30 am and 11:00 am.
The Pool Bar (in the pool area) serves Drinks and Snacks, between 12pm and 5pm.
Dinners are served between 7pm to 10pm.
We take meals to your room, where you can enjoy peace of mind, upon request and payment of the service fee.
If you prefer you can come to the restaurant, but you will need to make your reservation in advance. Seats are limited in order to maintain a safe distance.
Unfortunately not all hotel services and facilities are available. The Laundry, SPA, Snooker and Table Football service is currently unavailable .
You can use the gym from 10am, with pre-reservation made at the reception, and for a maximum period of 1 hour.
Simultaneous access to the Gym is limited to people in the same room. This space and its machines are disinfected after each use.
TENNIS POOL AND FIELD
The swimming pool and tennis court are open from 8 am to 7 pm.
The number of sun loungers in the pool has been reduced, so that there is a safety distance between them. We appeal to the common sense of our guests, in order to maintain the original distance, and not to join them.
For the use of the tennis court all balls and rackets will be properly disinfected each time.
Cleaning of the rooms is done only at the request of the client.
Flexible / refundable rate
Due to the current situation, we urge you not to cancel your reservation preferably to change the dates. The change is only subject to the price difference of the daily tariff.
Reservations made directly with us can be changed until the end of the year 2021.
You can change the date of your reservation, even if you have booked a non-refundable rate. The change will be possible as long as your request is received at least 7 days before arrival, and the change involves the same number of nights or more than your initial reservation.
Applicable for new or existing direct bookings. If a deposit has been paid, it can be used as a credit on a future reservation until the end of 2021.
For reservations made by a travel agent or online booking platform (OTA), you should contact your agent or the platform where you made the reservation.
GUIDELINES TO CUSTOMERS
Keep the recommended distances.
Constantly disinfect your hands. Disinfectants will be available at various points in the hotel.
If you cough or sneeze, always cover your nose and mouth with your arm, or use paper, but put it in the trash immediately.
We meticulously comply with the requirements of the Clean & Safe certification, awarded by Turismo de Portugal, of which we highlight:
All employees wear a mask and visor in all functions.
Our surfaces and common areas are disinfected several times a day.
More information about the Clean & Safe certificate here.
Our rooms do not have rugs or carpets, in order to comply with the rules of the Health Department.
NOTE: All the rules presented above may be subject to possible adjustments, according to possible changes in the law.
STAY SAFE CHOICE: